Hibish08

FAQ

Payment

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express, Discover and more down below. We only take payment once your order has been shipped. We also accept payment by PayPal. If you decide to use the method, you’ll be taken to the PayPal website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

VisaMastercardAmerican ExpressDiscoverDiners ClubShop PayApple PayGoogle PayInterac

Where is my refund?

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Ordering and delivery

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://hibish08.com/account/register and follow the instructions on-screen.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@hibish08.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via info@hibish08.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

When will my order arrive?

Canada

 
  • Free Shipping
    • Usually takes up to 7-14 business days ​
    • NO tracking number with FREE shipping**
  • Expedited shipping
    • Usually takes up to 3-5 business days
    • Tracking is provided

USA 

  • Standard Shipping
    • Usually takes up to 10-25 business days
    • NO tracking number
  • Expedited shipping
    • Usually takes up to 3-7 business days
    • Tracking number provided

 International

 
  • Standard Shipping
    • Usually takes up to 7-35 business days
    • Tracking number provided

 

Due to the pandemic, the delivery process might delay. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Returns

Can I return or exchange an item?

You can absolutely return your item to us, within 5 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges. If you’re unsure about jewelry sizes, we recommend you research your ring size before making an order from the size chart shown on every item. All items sent back are at the sender's expense. We are not responsible for lost items. It is suggested to include the tracking number.

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via hinfo@hbish08.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

How long does it take to return an item?

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.